Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Vanessence Web Ltd ("Company", "we", "our", or "us") regarding your use of our services.

By accessing our website, engaging our services, or communicating with us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

Services Provided

Vanessence Web Ltd provides the following professional services:

• Web Development: Custom websites, web applications, and digital solutions
• AI & Automation Solutions: Implementation of artificial intelligence and process automation
• Mobile Development: Progressive web applications and mobile-optimized solutions
• Technical Consulting: Expert guidance on digital transformation and technology strategy
• Maintenance & Support: Ongoing technical support and website maintenance services

Service Agreements and Project Terms

Project Proposals and Contracts

All projects begin with a detailed proposal outlining scope, deliverables, timeline, and costs. Upon acceptance, a formal contract will be executed containing specific project terms.

Project Scope and Changes

• Project scope is defined in the initial contract and proposal
• Any changes to scope must be agreed upon in writing
• Additional work outside the original scope will incur additional charges
• Timeline adjustments may be necessary for scope changes

Client Responsibilities

• Provide necessary content, materials, and information in a timely manner
• Respond to requests for feedback and approvals within agreed timeframes
• Ensure all provided content is original or properly licensed
• Maintain confidentiality of any proprietary information shared

Payment Terms and Conditions

Payment Structure

• Projects typically require a deposit before work commences
• Payment schedules are outlined in individual project contracts
• Final payment is due upon project completion and delivery
• Ongoing services are billed monthly in advance

Payment Methods

We accept payments via bank transfer, credit/debit cards, and other agreed methods. All prices are quoted in GBP and include applicable VAT where required.

Late Payments

Late payments may incur interest charges at a rate of 8% per annum above the Bank of England base rate. We reserve the right to suspend services for overdue accounts.

Refund and Cancellation Policy

Cancellation Before Work Commences

• Projects may be cancelled before work begins with full refund of deposits
• Cancellation must be requested in writing
• Any preliminary work completed will be charged accordingly

Project Termination

• Either party may terminate a project with 14 days written notice
• Client remains liable for all work completed up to termination date
• Any work-in-progress will be delivered in its current state
• No refunds will be provided for work already completed

Service Guarantee

We guarantee our work will meet the specifications outlined in the project contract. If deliverables do not meet agreed specifications, we will make necessary corrections at no additional cost.

Intellectual Property Rights

Client Content and Materials

Clients retain ownership of all content, trademarks, and materials provided to us. Clients warrant they have the right to use all provided materials.

Custom Development Work

Upon full payment, clients receive ownership of custom code and designs created specifically for their project, excluding any pre-existing frameworks, libraries, or third-party components.

Portfolio Rights

We retain the right to display completed projects in our portfolio and marketing materials unless otherwise agreed in writing.

Third-Party Software and Licenses

Any third-party software, plugins, or services used remain subject to their respective licenses. Clients are responsible for ongoing license fees where applicable.

Warranties and Limitations

Service Warranties

We warrant that our services will be performed with reasonable skill and care in accordance with industry standards. We provide a 30-day warranty on bug fixes for custom development work.

Disclaimer of Warranties

Except as expressly stated, all services are provided "as is" without warranty of any kind. We do not guarantee that websites will be error-free or continuously available.

Limitation of Liability

Our total liability for any claim shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We shall not be liable for any indirect, consequential, or loss of profit damages.

Data Protection and Confidentiality

Data Processing

We process personal data in accordance with our Privacy Policy and applicable data protection laws including UK GDPR. Client data is used solely for service provision and business purposes.

Confidentiality

We maintain strict confidentiality regarding client information and business details. This obligation continues beyond the termination of our business relationship.

Data Security

We implement appropriate technical and organizational measures to protect client data. However, no system is completely secure, and we cannot guarantee absolute security.

Acceptable Use Policy

Clients agree not to use our services for:

• Illegal activities or content that violates applicable laws
• Distributing malware, viruses, or harmful code
• Infringing on intellectual property rights of others
• Harassing, defaming, or threatening individuals
• Adult content, gambling, or other restricted industries (unless specifically agreed)
• Activities that could damage our reputation or business

We reserve the right to refuse service or terminate projects that violate this policy.

Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or other unforeseeable events.

In such cases, we will make reasonable efforts to minimize delays and communicate with affected clients promptly.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

We encourage resolving disputes through direct communication. If this fails, disputes may be resolved through mediation before pursuing legal action.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

For existing projects, changes will apply only to new agreements unless both parties agree otherwise in writing.

Contact Information

For questions about these Terms of Service or our services, please contact us:

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue to be valid and enforceable. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original provision.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any executed project contracts, constitute the entire agreement between you and Vanessence Web Ltd regarding the use of our services.

These Terms supersede all prior communications, proposals, and representations relating to the subject matter hereof.