Privacy Policy

Introduction

Vanessence Web Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website, use our services, or communicate with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information You Provide

When you contact us or use our services, we may collect:

• Name and contact information (email address, phone number)
• Company name and business information
• Project requirements and technical specifications
• Communication preferences
• Any other information you voluntarily provide

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information and screen resolution
• Pages visited and time spent on our site
• Referral source (how you found our website)

How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide web development and technical services
• Communication: To respond to inquiries and maintain client relationships
• Project Management: To manage and deliver your projects effectively
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send relevant updates about our services (with your consent)

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party providers who assist in delivering our services
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety
• Business Transfer: In case of merger, acquisition, or sale of business assets

Any third-party service providers are contractually required to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Access controls and authentication measures
• Data backup and recovery procedures
• Staff training on data protection practices

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Client Records: 7 years after project completion (for tax and legal purposes)
• Website Analytics: 26 months maximum
• Marketing Communications: Until you unsubscribe or withdraw consent
• Inquiry Records: 2 years if no business relationship develops

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request access to your personal data we hold
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (right to be forgotten)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another controller
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Functional Cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

International Data Transfers

We primarily process data within the United Kingdom. If we transfer your data outside the UK, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the UK authorities
• Certification schemes and codes of conduct

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Updating the "Last updated" date at the top of this policy
• Posting a notice on our website
• Sending an email notification for material changes (if you have provided your email)

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: